VAT
The prices include the value-added tax (VAT) of 5%. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by You Rock General Trading LLC within its site.We accept the following forms of payment:

• Credit Cards: VISA and MASTERCARD

All credit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit card refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.

Delivery

You Rock General Trading LLC delivers in Dubai and the rest of the United Arab Emirates and we estimate that your order is expected to be delivered within 3 working days from the day you receive your order confirmation email.

Delivery charges, if applicable, will be added to the price of the products and will be indicated separately on the order form during the check-out process.

– For all orders of AED 250 and above, if you chose to pay:
by credit card, the delivery within Dubai will be free of charge

Free Delivery - Standard Shipping - Excluding Remote Areas
We offer on orders above 250 AED ONLY in UAE.

– For all other orders below AED 250, if you chose to pay:
by credit card, delivery fee in Dubai will be AED 20
- Standard Shipping - Excluding Remote Areas

Delivery Time - 1-2 working days. Standard Shipping 

Same day Delivery in Dubai order before 4.00 PM UAE TIME AED 40.00 - Excluding Remote Areas
- We accept orders for same day Delivery (Mon to Sat) until 4.00 PM UAE Time, otherwise we cannot guarantee same day delivery.

*It is crucial to provide us with the exact coordinates of the receiver’s location to guarantee a fast and smooth delivery. You can check your coordinates on Google Maps.

Order Online & Pick Up From Shop - (Save on Delivery Charges)

Pick Up orders are ready in ONE Hour.
We will notify you when your order is ready for pick up!

Please note that parking is easy if you want to pick up your order. We will notify you when the order is ready. Just park right outside of our shop and we will bring it directly to your car.

Exchange Policy

At You Rock General Trading LLC, it is our intention to ensure our customers are satisfied with their purchases from us.

You can exchange your item that has been purchased online by returning it to the store within days of receipt of your order, subject to stock availability. All products must be returned to us, unused and with all tags, if any, still attached and in the same condition as received and in their original box and packaging, along with the original invoice along with your ID.

Once we have received and inspected the returned product(s), you may exchange with any other product(s):

• of the same value; or
• of a greater value, in which case you will have to pay the price difference at the time of the exchange.

We do not offer exchanges on personalized products.

REFUNDS
We do not offer refunds! All sales are final!

RETURNS
We do not offer returns! All sales are final!

CANCELLATION
We do not offer cancellation! All sales are final!

Discount Policy
Yes we do offer discount(s) please check our website home page header area.