Shipping policy
Free Delivery in UAE above 250 AED
You Rock General Trading LLC understands that getting your items on-time is important to you or the one you are sending it to, so we make every effort to process your order as quickly as possible and to provide our customers with the lowest flat shipping rates available.
All days referenced are working days (Monday– Saturday).
On Sundays our shop is closed; no deliveries possible!
If you do have something very urgent, please call us at +971 565346727 and we see if we can find a solution.
| Delivery to UAE Fees & Delivery time | Fees & Delivery time |
| Orders Above AED 250 | FREE! |
| Orders Below AED 250 | AED 20 |
| Express Shipping Same day Delivery (Dubai Only) |
AED 40 |
| Delivery Time | 1-2* working days |
| Cash On Delivery (Dubai Only) | NOT AVAILABLE |
| Pick up from Shop (online payment): | SAVE ON DELIVERY CHARGES |
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*Express Shipping Same day Delivery Mon to Fri (Dubai Only) - Order Before 4.00 PM UAE Time - Delivery Cost AED 40 Otherwise we cannot guarantee same day delivery. * Express Shipping Same day Delivery Saturday's (Dubai Only) - Order Before 4.00 PM UAE Time - Delivery Cost AED 40 Otherwise we cannot guarantee same day delivery. *Orders placed After 4 pm will be processed the day after and therefore need 1-2* working days working days to be delivered. *It is crucial to provide us with the exact coordinates of the receiver’s location to guarantee a fast and smooth delivery. You can check your coordinates on Google Maps. |
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Pick up from Shop (online payment) : FREE of charge
Pick Up orders are ready in ONE Hour.
We will notify you when your order is ready for pick up!
Shop opening hours
10.00 AM - 7.00 PM (Monday - Friday)
10.00 AM - 4.00 PM (Saturday)
Sundays closed!
Please note that parking is easy if you want to pick up your order.
Just park right outside of our shop, call us and let us know when you will come and we will bring it directly to your car.
Easy access, free parking in the building.
Please note:
*For heavier weights or large package sizes
Please contact us as additional fees may apply.
Additional charges and delays of 1-2 working days may apply for deliveries outside the city limits of: Ajman, Dubai, Fujairah, Ras Al Khaimah and Sharjah.
Should any additional charges apply to your order, a member of our team will get in touch with you and let you know before your order is dispatched.
We’re here to help, so if you need any additional information or support, please do not hesitate to contact us on hello@yourockdubai.com or call +971 56 534 6727.
Thank you!